Leadership Episodes

"There is a decent chance that this works, and then if it works, and that if it can be what the vision and the promise is, then for our mission, which is to pioneer solutions to end global homelessness, it's actually irresponsible for us not to try it.” - Brett Hagler When age-old problems aren’t being solved by current practices or aren’t keeping up with the rate at which they are growing, new solutions are needed. But new solutions require innovative ideas and a perfect balance between bold...

"Still, you saw those moments of person-to-person care and outreach that really do illuminate what it means to be a Southwest Airlines warrior, and that is that we're in this together. We're going to take care of each other and we're going to figure out how to get out of this.” - Linda Rutherford Tough times fall on all organizations. Whether it be from mistakes made within, unpredictable storms or financial events, and even pandemics… things can happen. And when they do, having a strong foun...

"I looked into it and couldn't believe it, like I felt like a freaking chump because I had been paying medical bills for all of these people that would've been eligible for free or reduced care if I would've known about these programs." - Jared Walker So many organizations get caught with their heads down, hyper-focused on what they’re doing, that they don’t realize there is often a better way. Sometimes being innovative just means taking a step back and putting yourself in spaces to find the...

"Whenever we're trying a new thing, if we're going into a new product, if we're going into a new marketplace, –whatever it is, we are running it through that grid; How are we being generous in this space? How are we being humble in this space? How are we being unifying?" - Michael McDonald Truly satisfying work requires self-fulfillment. During a successful career in the hospitality industry, Michael McDonald was confronted with a welcomed opportunity to extend and challenge his work, but after ...

"Where things fall apart is in the system design. It's in the how. It's not that the people are lazy. It's not that they're stupid, it's not that they're not trained well. It's not that the plan is flawed, –it's that we are working in complexity and there is no attention paid to how we are actually going to work differently." - Rodney Evans Innovation comes from boldness. Too often, companies and organizations seek out innovative solutions without building the groundwork to make those ideas poss...

" There was a need to be able to humanize the North Korea issue, the North Korean people, and how we define success of redefining North Korea, rebranding North Korea. It's that when we go out and you ask somebody, when you think about North Korea, what's the first thing you think about that? It could be a specific story of a North Korean person. It was a memoir. They read somebody's experience." - Hannah Song Stories change us. They have an unparalleled ability to move and inspire us, especially...